Working with Balanced Scorecard Performance Metrics
In “20-20” balanced scorecard performance metrics can include both financial and non financial indicators.
For instance – in the example above one of the scorecard objectives for the customer perspective is to Increase the number of high quality customers. Progress on this objective will be monitored by measurements using of a non financial metric i.e. Number of quality customers. Other customer perspective objective may be to add value to existing clients or to ensure that deliveries to clients are always complete and on time.
Not all scorecard objectives and measures need contribute equally towards the successful implementation of the strategies. In “20-20” they are weighted in order of importance.
Return to 20-20 Balanced scorecard overview