User enters user name and password. Then a windows shows with title “Open” and first line of windows has “Look in” on VCF6 folder. User clicks Cancel and after a few messages software exits. Solution: A required component has not been installed. The solution is to install it. Download technical support module below There is one file to download. Right-click on the link below. Then choose: Save target as: Important: use the right-click on your mouse, not the left-click! Right-click here to get module.  File name is: vcfePaper.EXE  (0.5 mb) Save this file into a temporary folder. Then run it and follow the instructions on the screen.